FAQs

1. What makes CredibleShoe Mart stand out from other shoe retailers?

At CredibleShoe Mart, we prioritize quality, authenticity, and reliability. Our handpicked collection of footwear is curated to meet the highest standards of craftsmanship, ensuring that you not only look good but feel great too. We offer a wide range of styles to cater to various preferences, and our commitment to customer satisfaction sets us apart.

2. How do I determine the right size for my shoes when shopping online?

We understand that getting the right fit is crucial. That's why we provide a comprehensive sizing guide for each product to help you make an informed decision. If you still have concerns about sizing, feel free to reach out to our customer service team for assistance.

3. What is your return and exchange policy?

If you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Items can be returned within 30 days of purchase, provided they are in their original condition with all packaging and tags intact. For details on how to initiate a return or exchange, please refer to our Returns & Exchanges page.

4. Are your shoes made from sustainable materials?

We're committed to sustainability and responsible sourcing. While not all our shoes are made from sustainable materials, we are actively working with brands and designers who prioritize eco-friendly practices. Look out for our "Sustainable Choices" label to identify products that align with these values.

5. How long does shipping take, and what are the associated costs?

Shipping times and costs may vary depending on your location and the shipping method you choose at checkout. We offer standard and expedited shipping options. For specific details, please visit our Shipping & Delivery page.

6. Can I track my order?

Yes, you can track the status of your order. Once your order is shipped, we'll provide you with a tracking number and a link to the carrier's website for real-time updates on your package's journey.

7. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on your location. Please check our International Shipping page for more information.

8. How can I reach your customer service team?

Our customer service team is here to assist you! You can reach out to us through the "Contact Us" section on our website, where you'll find our email and contact form. We strive to respond to all inquiries within 24 hours.

9. Are there any ongoing promotions or discounts?

We frequently run promotions and special offers. To stay updated on our latest deals, sign up for our newsletter or follow us on social media. Keep an eye out for banners and announcements on our website as well.

10. Can I purchase gift cards for CredibleShoe Mart?

Yes, we offer gift cards that make the perfect present for any shoe lover. Gift cards can be purchased on our website and are delivered via email to the recipient, along with instructions on how to redeem them during checkout.